Our return policy provides a 30-day window for initiating returns, calculated from the date you receive your order.
Eligibility Requirements:
To qualify for a return, items must remain in their original condition—unused, unworn, with tags attached, and in the original packaging. Please include your order number and the reason for return when contacting us.
How to Start a Return:
- Email us at [email protected] to request authorization.
- Ship returns to:
1020 N EWING, HELENA, MT 59601, US
Return Process:
- Upon approval, we’ll send a return shipping label and detailed instructions.
- Unauthorized returns will not be accepted.
Shipping Costs & Labels:
- Defective Products: We provide a prepaid return label (free shipping).
- Customer Preference Returns: You are responsible for return shipping fees.
Refund Terms:
- Defective Items: Contact us for repair or replacement assistance. If unresolved, we’ll send a replacement.
- Customer Preference Returns: Receive a product price refund within 30 days of receipt. Shipping fees are non-refundable.
- No restocking fees apply.
Exchanges:
For exchanges, we recommend returning the item for a refund and placing a new order for the desired product.
Refund Processing:
After inspecting your return, we’ll notify you of approval. Refunds are processed to your original payment method within 2 business days. Allow additional time for your payment provider to complete the transaction.
Contact us at [email protected] if you haven’t received your refund within 5 business days of approval.
Order Cancellations:
Orders canceled due to unavailability or other issues will receive a full refund to the original payment method.
Contact Information:
Email: [email protected]
Last updated: June 12th, 2025