- What payment methods are accepted?
We exclusively accept PayPal. Please be advised that we do not accept personal checks, money orders, bank transfers, debit cards, or cash on delivery.
- How secure is my online order?
Your security is our utmost priority. We utilize SSL encryption to safeguard your credit card details during transmission. Additionally, we do not store your credit card information on our servers.
- Can I modify or cancel my order after placing it?
Once an order is placed, it may be accepted or rejected even after confirmation. If canceled following credit card authorization, we will process a refund to the original payment method.
- When will my order arrive?
Delivery timelines vary depending on the shipping option selected. We will email tracking information once your order ships, typically within 24 hours. Please note that we are not liable for customs-related delays in your country.
- Can I use multiple discount codes for a single order?
Unless otherwise specified, promotions and discount codes cannot be combined with other offers.
- Is an account required to place an order?
No, you may place an order as a guest. However, creating an account provides benefits such as expedited checkout, easy access to order status and history, and updates on new products and promotions.
- How can I track my order?
Upon shipment, we will send tracking information via email, allowing you to monitor your order’s progress.
- What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, contact our customer service team immediately at [email protected], providing your order number and a photo of the item. We will assist in resolving the issue promptly.
- Do you ship internationally?
Currently, we only ship within the United States.
- How can I contact customer service?
For inquiries, email us at [email protected]. Our customer service team is available Monday through Sunday, 10 a.m.–5 p.m. EST.